Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. During peak periods (sales, holidays), processing may take slightly longer.
Once your order has been processed, you will receive a confirmation email and tracking information where available.
Shipping Times
We work with international suppliers and fulfilment partners to deliver your order as quickly as possible.
Estimated delivery times:
- United Kingdom: 7–15 business days
- Europe: 7–18 business days
- International: 10–25 business days
Delivery times may vary depending on your location, customs clearance, and local courier delays.
Tracking Information
Most orders include tracking. If tracking is available for your order, you will receive a tracking number via email once your order has shipped.
Please allow 3–5 business days for tracking information to update after dispatch.
Shipping Fees
Shipping costs are calculated at checkout and may vary depending on your location and order size. Occasionally, we may offer free shipping promotions.
Customs, Duties & Taxes
Some international orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Delays
While we aim to meet all estimated delivery times, delays can occasionally occur due to:
- Customs processing
- High shipping demand periods
- Local courier disruptions
- Weather or logistical issues
We are not responsible for delays caused by carriers or customs authorities.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at apexemblemhelp@gmail.com.
We will work with the shipping carrier to investigate and resolve the issue.
If an order is confirmed lost in transit, a replacement or refund will be issued where appropriate.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately after placing your order.
Contact
If you have any questions about your order or shipping, contact us at: